| Picture |
 |
| First Name |
Heidi |
| Last Name |
Langlois |
| Age |
29 |
| Gender |
F |
| Applying For |
Floor Staff, Waiter, Other, Cleaner, Kitchen Staff, |
| Location |
Portugal |
| Education |
Education
o MediaBistro – Intro to Travel Writing
a. November 2011 – January 2012
b. 8 week course ‘Introduction to Travel Writing’ with Anja Mutic
• MediaBistro www.mediabistro.com
• Anja Mutic’s personal website www.everthenomad.com
o CIAL Centro de Linguas, Lisbon, Portugal
a. 2011 September – October
b. Curso Geral de Lingua Portuguesa
• Intermediate Level 3
o Home Schooling (‘A’ Level)
a. 1999 - 2000
b. Cambridge A Levels
• French “A” Grade
• English Literature “A” Grade
• Mathematics “E” Grade
o Primary and Secondary Education (up to and including ‘O’ Level)
a. Hillcrest Schools, Mutare, Zimbabwe
b. 1987 - 1998
Education
o MediaBistro – Intro to Travel Writing
a. November 2011 – January 2012
b. 8 week course ‘Introduction to Travel Writing’ with Anja Mutic
• MediaBistro www.mediabistro.com
• Anja Mutic’s personal website www.everthenomad.com
o CIAL Centro de Linguas, Lisbon, Portugal
a. 2011 September – October
b. Curso Geral de Lingua Portuguesa
• Intermediate Level 3
o Home Schooling (‘A’ Level)
a. 1999 - 2000
b. Cambridge A Levels
• French “A” Grade
• English Literature “A” Grade
• Mathematics “E” Grade
o Primary and Secondary Education (up to and including ‘O’ Level)
a. Hillcrest Schools, Mutare, Zimbabwe
b. 1987 - 1998
|
| Work Experience |
Employment History
o Pongwe Beach Hotel
Zanzibar, Tanzania
February 2006 – March 2011
Manager
• Day to day management and running of the hotel
• Reservations Manager
• Guest relations
• Restaurant Supervision
• Running the accounts of the hotel
i. Cash handling
ii. Paying monthly wages
iii. Paying creditors
iv. Collecting payment from debtors
v. Supervising the hotel bank account
• Dealing with / supervising 72 members of Staff
o Inns of Zimbabwe
Mutare and Juliasdale, Zimbabwe
March 2003 – January 2006
Assistant Manager
• Reservations
• Housekeeping
• Restaurant Supervision
• Guest relations
• Dealing with staff
o Green Coucal Café
Mutare, Zimbabwe
August 2002 – February 2003
Managed the small café for the owner whilst on sabbatical
• Purchasing
• Cash handling
• Waitressing
• Guest relations
• Dealing with staff
o Falcon College
Bulawayo, Zimbabwe
June 2001 – June 2002
• Assistant French Teacher
i. Forms 1 - 4
• General assistant to teachers when required both in the class room and on the sports field
i. History, Geography, English, Mathematics
ii. Hockey, Tennis, Swimming
|
| Skills |
I will be moving to Portugal permanently in April 2012 and am enquiring about a possible position within your organisation. My mother tongue is English and I have a basic understanding of Portuguese as I attended a two month Portuguese course in Lisbon in October / November 2011. I am currently studying further in order to improve my Portuguese language capabilities.
Over the last nine years, I have held the position of at least assistant manager and upwards in the hotel industry where I developed a keen interest in management, administration, supervision, coordination and dealing with people.
With my Cambridge ‘A’ levels I perceive to have achieved academic capability particularly in languages. Having completed the Officer Selection Course for the British Royal Navy at the age of 18 years, I have proven that I have the courage, persistence and independence to complete varied tasks that take me outside my comfort zone.
My ambitions for future employment include dealing with challenges, problem solving on a daily basis, and may even extend to conflict resolution. I am accustomed to working under pressure. Work results are my main priority. Although interested in hotels, my key focus is on a position which requires a person with diverse management and organisational skills, as well as the possibility of short term training in order to develop my own skills and capabilities.
Through my work experience I have gained specific skills in day to day administration, managerial and financial areas of running a business:
- Over seeing of various departments and management of such staff (kitchen, restaurant, housekeeping, maintenance
- Reservations (in person, via email and telephone)
- Guest Relations (general interaction and assistance as requested / required, tour advice, complaints)
- Controlling of hotel rates
- Cash handling
- Purchasing and Supplies
- Banking
- Creditors
- Debtors
- Tax
My honesty, loyalty, abilities and hard working attitude are qualities that make me an asset to any company or organisation.
|
| References |
References
• Varol Preston
Owner, Pongwe Beach Hotel, Zanzibar
47 Warrior Square
St Leonards on Sea
Hastings
East Sussex
TN37 6BG
United Kingdom
+44-7813162922
+44-7980015669
valprest@aol.com
• Gordon Addams
Chairman, Inns of Zimbabwe, Zimbabwe
Mutare
Zimbabwe
+263-712231772
gordonaddams@innsofzimbabwe.co.zw
|
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